At Bijou Atelier, we are committed to providing a seamless shopping experience for our customers. To ensure efficient and reliable delivery of our trendy and stylish sweatshirts and hoodies, we have implemented a clear and straightforward shipping policy.

Domestic Shipping

We currently only offer shipping within the 50 states of the United States. Unfortunately, we do not provide international shipping at this time. We apologize for any inconvenience this may cause.

Shipping Rates

To make your shopping experience even more enjoyable, we offer free shipping on all orders over $50. For orders below $50, we have a flat rate shipping fee of $7.

Purchase Amount	Shipping Cost
Less than $50	$7
$50 or more	Free

Please note that the purchase amount is calculated after any discounts or promotions have been applied. The shipping cost will be automatically calculated and displayed during the checkout process.

Delivery Time

Once your order has been successfully placed and payment has been confirmed, we will process and ship your items within 1-2 business days. You will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.

The estimated delivery time for domestic orders is typically 5-7 business days, depending on your location within the United States. Please note that unforeseen circumstances such as weather conditions or carrier delays may affect the delivery timeframe.

Order Tracking

To track your order, simply click on the tracking number provided in the shipping confirmation email. This will redirect you to the carrier's website, where you can enter the tracking number to get real-time updates on the status of your shipment.

If you have any questions or concerns regarding your order or our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Bijou Atelier for your trendy apparel needs. We appreciate your support and look forward to serving you again in the future.

At Bijou Atelier, we are committed to sustainability and reducing overproduction. That's why all of our products are custom made to order. We want to ensure that you are completely satisfied with your purchase, so please review our return and exchange policy below.

Returns

Due to the custom nature of our products, we do not offer refunds for buyer's remorse or if you purchased the wrong size or color. We encourage you to carefully review the product details and sizing information before placing your order.

Exchanges

If you receive a faulty product, we are happy to offer an exchange. Please contact us within 14 days of receiving your item by filling out our contact form. In your message, please provide your order number and a detailed description of the issue.

Conditions for Exchanges

In order to qualify for an exchange, please ensure that the item is unworn and in the same condition that you received it in. We will review your enquiry and if approved, we will be happy to reship a new item to you.

Please note that we reserve the right to refuse exchanges if the item shows signs of wear or damage that occurred after it was received.

If you have any further questions or concerns about our return and exchange policy, please do not hesitate to contact us. We are here to assist you and ensure that you have a positive shopping experience with Bijou Atelier.